Refund / Cancellation Policy
Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of Coach Stacey.
We ask the Client to be committed and faithful, and we commit to offering grace when needed. The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to email@example.com. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.
Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of Coach Stacey. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds. If the Client cancels after beginning sessions and/or receiving services with Coach Stacey, they may only request a refund for the amount pertaining to remaining sessions or hours not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed).
Once Client schedule sessions, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice. Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited. If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.
We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. Coach Stacey will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Coach Stacey, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.
Legal Disclaimer I’m a Certified Life Coach, not a physician, psychiatrist or medical professional. I’ve been trained to provide guidance, emotional support and encouragement. I help clients reach their personal goals but I can’t diagnose or treat illnesses. Life coaching is not psychotherapy or a substitute for licensed counseling, medical advice or substance abuse treatment.